AI-powered workers that help hotels grow revenue, serve guests, and run smarter.
We believe that people are at the heart of the hotel experience.
We believe that people are at the heart of the hotel experience. Our goal is to free them from mundane administrative tasks, allowing them to focus on what truly matters.
Co-Founder & President
30+ year prominent leader in the hotel industry inc COO Belmond Hotels, CEO Forbes Travel Guide
Co-Founder & CEO
Repeat entrepreneur (2x $100M start-ups). 10+ year experience with AI and vertical software (inc Twig, wingpay) Forbes 30u30
Co-Founder & Product
Co-Founder of big data ClarityBlue (exited to Experian); Co-Founder and CCO of Tickitto AI (Acquired by InteleTravel)
Sales & Partnerships
Former GM at Planet Hospitality and Shiji. SVP at Micros Oracle
Co-Founder & CTO
10+ year experience as AI engineer, VP AI Engineering @Twig Co-CTO @wingpay
We are building our AI Workers with 40+ years of leadership experience in hospitality industry.
Director of Oberoi hotels and previously CEO of Mandarin Oriental
Former VP, The Leading Hotels of the World
Chief Development Officer @ Kempinski Hotels. Ex MD at Credit Suisse
Leadership roles at Aman, Belmond, Mandarin Oriental and Auberge
President of HAMA Europe
Hospitality is one of the world’s oldest traditions. Its principles have remained remarkably constant: welcome people warmly, understand what they need and make them feel cared for. Hotelworld AI was founded in 2024 to carry that tradition into the twenty-first century. We build AI agents designed specifically for hotels. They work across the guest journey and hotel operations, helping properties to be discovered, answer enquiries, manage reservations, support guests and complete essential work behind the scenes. Our agents are available across voice, web chat and messaging. They can respond at any hour, communicate in multiple languages and connect with the systems hotels already use. They support front-office teams, reservations, guest relations, finance, operations and commercial departments through one coordinated platform. This technology is not intended to make hospitality less human. It is designed to protect the time and attention that genuine hospitality requires. Hotelworld AI represents the twenty-first-century continuation of a longstanding tradition: using every available resource to make people feel recognised, welcomed and looked after.
We empower hotels to deliver exceptional guest experiences through innovative AI solutions.
We embrace cutting-edge technology to create AI solutions that drive efficiency and enhance guest satisfaction.
We develop, test and iterate our AI agents to serve hoteliers to the highest standards.
We prioritise the needs of our clients, tailoring our AI solutions to meet their specific requirements and exceed their expectations.
We operate, enhance and work with humans. We never replace, only support.
We aim to support the tradition of hospitality, not replace it.
HotelWorld AI is the operating layer for hotels: a connected team of AI agents that help you get found, support guests, and keep operations running, all on one Unified Platform.
The integration connects Claire, HotelWorld AI’s AI reservations agent, with real-time Stayntouch PMS data to support 24/7 guest enquiries across voice, web chat, WhatsApp, and email.
The integration connects Claire, HotelWorld AI’s AI reservations agent, with real-time Stayntouch PMS data to support 24/7 guest enquiries across voice, web chat, WhatsApp, and email.
Search is evolving fast, with AI assistants delivering instant answers and itineraries instead of link lists. Hotels must adapt to stay visible in this AI-driven world, building on solid SEO with advanced optimizations.
When we built Leo, our AI search worker for hotels, we knew he had to understand the complexity and nuances of hospitality. The priority was clear: start with the property and build up to the brand.
AI is quietly changing how guests discover hotels, and the playbook the industry has used for two decades no longer fits. We hope the following information will help you recognise and overcome the challenges this change will inevitably catalyze.
