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The support team behind every great stay
AI agents handle the operational detail, so your people can focus on guests.
Every front-of-house team needs to know that they are fully supported in providing a top-notch service to guests. Our back office team members do the heavy lifting in KPIs, SOPs, policies and regulations so that staff have answers at their finger-tips and work diligently in the background to ensure guests' bills are reconciled without any drama.
Lead, don’t chase.
Keep the GM focused on the work only they can do.
They say having data at your fingertips is critical, but if it’s just raw stats from siloed hotel systems, the value is limited. You end up scrolling through multi-tab spreadsheets, making notes of key numbers, cross checking against a report from a different system and then pick up your phone calculator to work out the numbers you actually need. Martin removes that pain. He’s connected to your key internal systems: PMS, RMS, CRM, Task Management and he cross checks against allowed external sources and cross references with our other agents to ensure he has up to date information. Of course he can provide quick stats taken directly from those systems. But repeating raw data and generating actionable insights are two very different things. What if: “Occupancy next month is 43%.” turns into “Occupancy next month is 43%, below threshold by 32%. STLY adjustment means forecast is 62% but last night’s soccer quarter final results mean the semi’s will be held in the City on 12th, so compression is expected.”
Features
Learns over time, becoming more valuable with context
Martin is connected to the key hotel systems, ensuring he can report on key data at any point.
Sofia is your always-on staff support
Accurate answers across policies, procedures, and regulations, available 24/7 in 80+ languages.
Sofia can answer any of your staff members’ questions, from the simplest reminders to more complex interpretations of SOPs or rules. This will save time for your supervisors and allow them to focus on guest experience.
Features
Balances group-wide standards with property-specific nuance
Accesses a dedicated knowledge base
Start the day reconciled
Your team can focus on resolving issues, not hunting for them.
Rather than have staff find problems, let them focus on solving them. Rather than spending multiple hours identifying unreconciled transactions, why not start the day off by knowing which ones need attention. Charles does all this according to your rules with a 99%+ accuracy rate. He can also suggest remedial actions and carry them out when authorised.
Features
Close reconciliation in minutes, not hours
Takes minutes to reconcile thousands of transactions
Trusted by
The world's first integrated AI Multi-agent platform for hospitality
Elevate the guest experience while streamlining operations through intelligent personalization and automation.